Just a few hours after the Nokia 5800 was unleashed in the United States, Nokia stopped its sales because its users immediately complained that the phone has poor 3G performance. It was the Nokia’s first touch screen phone released on the U.S. market.

Nokia commenced the sales of its 5800 (North American variant) at the Nokia flagship stores in New York City and Chicago last week, but unfortunately the company had to halt the sales of the handset, when it received users’ complaints about 5800's inability to find AT&T's 3G network. 

Actually, Nokia 5800 had not one, but two problems. The handset has been reportedly manufactured with faulty speakers. Nokia has confirmed the fact. Nokia explained that the first supplier of earpiece speakers for the 5800 could not protect them properly; could not prevent the ingress of moisture into the speaker. According to Nokia, moisture that got into the earpiece damaged the speaker.

In an official letter to Mobile-Review.com, Nokia wrote, “All the faulty earpieces have been replaced with units produced by a different manufacturer, both those used in production models and those in the warehouses. I shall emphasize that we haven't changed the model of the 5800 XpressMusic's earpiece, but rather changed our supplier. It's easy to prove since the new units look differently,”

“Starting in late January all authorized service centers have been receiving packages with the new earpieces and any users who made warranty claims after that time shouldn't experience the problem again,” Nokia added.

Nokia wrote, “It's worth noting that the Nokia 5800 XpressMusic is one of our company’s top-priority products therefore its sales have been monitored by our Research & Development (R&D) division from day one, and as soon as we found out about this defect an official representative of Nokia's R&D department visited Russia to study the issue on-site.”

According to Nokia, the 5800 handsets manufactured since late January are free from the issues associated with the earpiece. However, phone is temporarily no longer for sale. Nokia store in NYC confirmed that the sale of Nokia 5800 has been temporarily stopped because of the handset’s 3G signal issue.