While certainly Lifeline's phone counselling service has been doing wonders since long, a recent report has uncovered, a little fall in the same in recent past and expectations of the same in near future have worried the company. However, not sitting idle and seeing the worsening picture, the firm has been bringing in a new service to aid people.

The new service with chat online feature, as per Lifeline's belief, would be successful in compensating for the hole being dug out in phone based counselling service. It would prove to be another lifeline for people.

Launched the previous day, the Online Crisis Support Chat service would be solely helpful for those who shy opening up in person. Being planned since last year only, the service's aim is to prevent the occurrence of suicides in the region of Brisbane and Adelaide.

Mark Butler, Mental Health's Federal Minister, has told that the service would see the extension up to those areas where such conventional services are not accessible. Also, the trial has seen some four in every five people coming online to avail the same.

"The service is very discreet. We've found people are more likely to reveal that they're having suicidal thoughts online. It's easier to type it than to say it", said Jane Hayden, Chief Executive.