On Friday, in a statement, Research In Motion Ltd. (US: rimm) asserted that previous outage, which hindered the progress of its BlackBerry service in a few European and African markets, might have had an influence of up to 6% of its user base.
The outage has been reported to have coincided with the launch of the Apple Inc. smartphone, iPhone 5. CEO Thorsten Heins has asked for forgives for the outage, further assuring that the service has been completely fixed and affirmed that no information or messages have been demolished.
Heins asserted that as per the preliminary analysis the outage resulted in a interruption in the delivery of messages by 3 hours. Further, he confirmed that complete technical analysis of the breakdown is being carried out and as soon as it is over, the cause will be reported.
It has been reported that as a result of the outage, the shares of the company were dealing at a low rate of 6% to $6.50.
Although, the company has been successfully able to restore the BlackBerry service, following the outage, it has no answer as to how its network struck up again, after almost less than a year, which left the BlackBerry service down for three-days at the global level.
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