Apple's iPhone wins JD Power award second time in a row!


Apple's iPhone wins JD Power award second time in a row!

For the second time in a row, the popular Apple iPhone has won the JD Power award for customer satisfaction.

In the Volume 1 of the 2009 Wireless Consumer Smartphone Customer Satisfaction Study, conducted by JD Power and Associates, Apple managed 791 points out of
1,000; while closest rival LG received 772 points, Samsung got 759, and Research In Motion scored 739 points. With the overall smartphone satisfaction increasing since last year's JD Power study; the industry average this year was 751 points.

The study was conducted between the July and December 2008 period, with the company surveying 2,648 smartphone users who have been using it for less than two years.

For the study, five parameters were used to gauge the level of customer satisfaction with regard to smartphones. These parameters in the order of importance for smartphone users were: ease of operation - 30 percent; operating system - 22 percent; features - 21 percent; physical design - 18 percent; and battery function - 9 percent.

Though Apple iPhone scored pretty high on most of the parameters, the one constraint that it faced was battery life, which is indeed a problem as per the iPhone owners.

Latest News

Deutsche Bank Q3 Loss may be a Record One in a Decade
Volkswagen Scandal Worries the City of Wolfsburg
Strong Component Sale and Weak Won help Samsung’s Third Quarter Profits
Is the U.S. Shale Oil Boom Heading Towards the Beginning of Its End?
Volkswagen Plans to Launch a Recall in January and Fix the Affected Diesel Cars
BOJ Keep Record Stimulus Unchanged
BP Plc will Pay $20 Billion as Penalties for the Deadly Oil Spill of 2010
Ben Bernanke says Larger Number of Executives Involved in 2008 Financial Crisis
United’s New CEO Oscar Muñoz Aims at Improving relation with Workers
The September Job Number Hint at a Sluggish Patch
First Data Launches its IPO, Targets to Raise Up to $3.7 Billion
ConAgra’s Head Quarter Move Announcement gets Positive but ‘Muted’