With the French newspapers rampantly reporting incidents pertaining to incessant problems that the consumers are facing with the popular Apple device iPhone, the commercial director of Apple France intends meeting the French Consumer Affairs Minister Herve Novelli.
The intended meeting, which would comprise discussions regarding the iPhone and its safety aspect, comes after the DGCCRF - the French watchdog of consumer affairs
- demanded an explanation of the incident in which a teenager received some injuries following an 'explosion' of his iPhone. The teenager had reported the incident to the Apple customer service staff, which dismissed the complaint.
Noting that the DGCCRF plans to launch an inquiry for determining the threat of Apple's flagship device to consumers' safety, the Consumer Affairs Minister's office said that at the proposed meeting, "Herve Novelli will stress the responsibility held by companies regarding general security requirements when they sell equipment to consumers."
Meanwhile, earlier this month, the European Commission in Brussels stated that Apple, fully aware of the European media reports about exploding iPhones, was conducting the investigations into the consumer complaints.
In fact, with the European Commission also having asked the other EU nations to report any iPhone-related problems, the Commission's spokeswoman Helen Kearns, said: "We just need to monitor closely now and see if these are isolated incidents. We'll be vigilant and if necessary we'll take further actions."
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