Consumer Reports criticizes Samsung’s handling of Galaxy Note 7 recall

Consumer Reports criticizes Samsung’s handling of Galaxy Note 7 recall

According to Consumer rights organization Consumer Reports (CR), bigwig smartphone maker Samsung is not handling its Galaxy Note 7 recall -- resulting from a battery problem in the handsets -- in an efficient manner.

The massive recall of Galaxy Note 7 handsets -- Samsung's latest Galaxy Note flagship smartphones -- was issued by Samsung after reports about incidents of explosion of the device's battery while charging.

In issuing the recall of Galaxy Note 7 handsets, Samsung said on Friday that it was aware of 35 incidents in the batteries of the handsets had exploded. The company said that it was halting the sales of the handsets with immediate effect; and that all the nearly 2.5 million units of the handset sold thus far are being recalled and would be quickly replaced.

However, CR has criticized the way in which Samsung is handling the recall of Galaxy Note 7 handsets. The organization said that it had found that the handset, despite the suspension of sales, was still available for purchase on Friday.

CR further said that Samsung should have worked with the Consumer Product Safety Commission in the US, because the potential problems with the handset fall under provisions of the Consumer Product Safety Act (PDF).


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