Only 13% US Galaxy Note 7 users have exchanged their potentially explosive handsets
In a disclosure related to Samsung Electronics' Galaxy Note 7 replacement program, Tim Baxter -- president and COO of Samsung Electronics America -- said in a video released on Thursday that the replacement of Galaxy Note 7 with other devices has thus far been sought only by a small percentage users of the handset.
Samsung had announced a global recall of Galaxy Note 7 handsets last week, due to the potential explosive batteries of the handsets. Galaxy Note 7 is Samsung's latest Galaxy Note flagship smartphone which was officially launched by the company in late August.
Along with recalling all the nearly 2.5 million Galaxy Note 7 handsets sold worldwide by the company, Samsung had also issued a warning to the handset's users that they "should immediately stop using and power down the recalled Galaxy Note 7 devices."
The company had also asked Galaxy Note 7 owners to go to the store where they purchased the handsets, and either get a new Note 7, a refund, or a replacement handset.
However, as per the revelation by Baxter in the Thursday video, only 130,000 Galaxy Note 7 owners in the US have exchanged their handsets for other smartphones till now. With a total of nearly 1 million Galaxy Note 7 units having been recalled in the US, the disclosure by Baxter means that the exchange option has been availed by only about 13 percent Galaxy Note 7 owners.Â