Newegg starts its customer support with Facebook Messenger
California based online retail company Newegg has enabled a new feature, through which users can interact with retailer's customer service on one of the most popular app Facebook Messenger. The Facebook Messenger app has 800 million monthly active users.
Currently, the company is providing its support via email, SMS, website, phone, chat and now started providing its customers support via social messaging app of Facebook. It is an important asset to add to the company's mobile strategy.
To provide the best possible mobile experience to its customers, Newegg is investing heavily in mobile apps as well as on its mobile site. Adding its support via Messenger is their next important step.
To reach Newegg's customer support representatives via Messenger, simply search the Newegg from Messenger or visit Newegg's Facebook Page and message the support team to start a conversation.
"This new service is enabled by In the Chat, whose digital customer service platform brings together contact management capabilities for social media, text, chat, email and messaging apps in a single, convenient contact center solution. During regular business hours, Newegg's customer support representatives will be available to help resolve issues in real-time. Messages sent outside business hours will receive responses the following business day", the company said.